Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa, Visa-Debit/Maestro/Electron, Master card, Switch, Solo. Payment is taken at the time of ordering, if we are unable to complete your order a refund will be given.
Shipping And Handling We charge £4.50 postage on orders shipped in the UK.
Name tape orders we charge £1.00, you may order as many sets as you require you will only be charged £1.00 If you are ordering other items with your mane tapes the postage charge will be £4.50. For orders to Europe, USA in fact the rest of the World we will e-mail you with postage costs prior to shipping
Delivery Schedule We will normally send your order to you in three business days, how- ever allow 10 working days. Personalised products (name tapes, luggage straps & pencils) check each item for delivery times.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges Where applicable VAT is included in the prices shown. Please note that smaller sizes are exempt from VAT.
Credit Card Security Secure Technology
All your credit card and personal information is encrypted and held on a secure SSL (Secure Socket Layer) server. This protects data during transit, in particular the credit card information, from being intercepted and misused by hackers. Only buy from web sites showing the golden padlock.
Please note you only enter the SSL when entering your card details, i.e. the golden pad- lock will only appear on the credit card detail page. The SSL is operated by Protx.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. If you are not satisfied with your purchase please keep the item in a clean unworn condition with all original packaging for a refund. We allow 30 days for you to return unwanted items. If your item is faulty please return for a refund or exchange.
Reaching Us If you need to reach us, please email us on firstname.lastname@example.org, alternatively, you can call on 0121-523 5572 (International +44 0121-523 5572 ) or fax us on 0121-523 5572 or write to us at 67/69 Rookery Rd Handsworth, Birmingham B21 9QU United Kingdom
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy If you are not satisfied with your purchase please keep the item in a clean unworn condition with all original packaging for a refund. We allow 30 days for you to return unwanted items. If your item is faulty please return for a refund or exchange.